Amazon Prime Video not working on Samsung TV? The fix

Amazon Prime Video not working on Samsung TV? The fix

Amazon Prime Video permits you to watch on-request motion pictures and TV shows through an app that you should install amazon prime video app on your Samsung TV. You will likewise get unique movies, TV services, and other engaging shows. At the point when Amazon Prime Video not working on your Samsung TV, it will show a error code that demonstrates a particular issue. In some cases, you didn’t get any error code. That implies you should sort out the thing that is causing the issue and whether you can fix it all alone or raise it to a specialist. If you need help with Amazon Prime Video Activation on your TV, then you should visit or

Why Amazon Prime Video not working on your Samsung TV?

Amazon Prime Video not working on your Samsung TV because of any of these reasons:

  1. Your TV needs more memory.
  2. The video real time app is outdated.
  3. Your TV’s software have problem.
  4. Your account is inaccessible.
  5. You have not associated your Samsung TV to the internet.
  6. Your internet connection is slow.
  7. Your HDMI cable isn’t correct.

Fortunately, you can fix these and numerous different issues in an unexpected way.

Step by step instructions to fix Prime Video not working on Samsung TV

Follow these rules to fix the issue:

1. Cold boot your Samsung TV

A cold boot assists with closing down the TV and reboots it. It can assist with settling various issues, including freezing, picture issues, not loading, and crashing, among others. Cold booting a Samsung TV can happen as given below:

Using Remote
  1. Hold down the power button.
  2. Wait until the TV Off and start it once more.

The entire cycle should require around five seconds’ time.

Unplugging the TV
  1. Unplug the Smart TV from the divider source.
  2. Leave it unplugged for 30 seconds.
  3. Plug it back in.

Take a stab at opening the app and check whether it has fixed the issue.

2. Update the TV’s software

Here is the manner by which you can check for software reports on your Samsung TV:

  1. Go to Settings.
  2. Select Support.
  3. Choose Software Update.
  4. Select Update Now.

In the event that the update is accessible, your gadget will install the software and reboot consequently. Next, attempt to utilize the Prime Video app and check whether you have fixed the issue.

3. Erase the Prime Video app from your TV and download it once more

Follow the steps given below to delete the application. The techniques will likewise assist you with resetting Amazon Prime on my Samsung TV.

  1. Go to Apps.
  2. Select the Settings symbol.
  3. Locate and select the Amazon Prime Video App.
  4. Select Delete.
  5. If the gadget has turned gray out the app, it implies it is a suggested application. Along these lines, select Reinstall.

Whenever you have deleted the app, you need to download it once more. Likewise, consider downloading in the event that you can’t discover Amazon Prime on Samsung TV. Here is the ticket:

  1. Press the Return button on your remote.
  2. Select the Search symbol.
  3. Key for the name of the app (Amazon Prime Video) and select it.
  4. Select Install.

After installing it, open and attempt once more.

4. Reset Samsung Smart Hub on your TV

Before you reset the Samsung Smart Hub, you should gather the login data for the entirety of the apps you have installed on the gadget. When done, follow the steps given below:

  1. Go to Settings.
  2. Navigate to Support > Self Diagnosis > Reset Smart Hub.
  3. Enter your TV’s PIN or the default one as 0000.

When you enter your PIN, the reset will start.

5. Guarantee you have the right HDMI cable

While this issue infrequently happens, it very well may be one reason you can’t watch films and TV shows in HD or 4K. That can happen if the HDMI cable isn’t compatible.

As a rule, streaming HD content expects you to have a cable that has a rating of in any event HDCP 1.4. For 4K substance, it should be HDCP 2.2. On the off chance that the HDMI cable is old, you should purchase another one to watch HD or 4K substance.

6. Update Amazon Prime on Samsung TV

Here are the means you can follow to refresh Amazon Prime on Samsung TV.

  1. Press the Home button on the remote.
  2. Navigate to Apps.
  3. Select Amazon Prime Video.
  4. Select the Settings symbol.
  5. Highlight and empower Auto Update.

When you empower Auto Update, the app will begin updating naturally.

7. The video isn’t accessible

When watching explicit video that is outside of your time region or nation, you will get a mistake disclosing to you Amazon Prime video is inaccessible.

You cannot fix this issue except if you utilize a VPN. Likewise, the service could be inaccessible on the grounds that its servers are down. All things considered, stand by until Amazon fixes the issue.

8. Check your internet association

You can check your internet association by playing out an organization status test.

  1. Go to Settings.
  2. Select General.
  3. Choose Network.
  4. Select Network Status.

Now, run the test. Focus on mistake messages. Likewise, check whether you see a X between your Smart TV and the switch.Why is my Amazon Prime video not working?

This issue may be appear due to the outdated version Amazon Prime Video App on Samsung TV. You should follow the steps given here to update prime app on samsung tv.Why is Amazon app not opening?

Kindly uninstall your amazon app and restart the device and then install it again, before opening the app first clear the cache and then open it. If its same then kindly look for a app update.How to i Update Amazon Prime App on Samsung TV?

Select Settings, spoke to as an apparatus symbol and commonly situated in the base left-hand corner of the home screen. Select Support, spoke to as a symbol with a question mark situated in the base left corner of the settings screen. Select Software Update.How do i activate amazon prime on Samsung TV?

How to connect?
1. Open the Amazon Prime Video app or download it from
2. Register your device by selecting “sign in and start watching” to enter your account information directly on your device or choose “register on the Amazon website” to get a 5–6 character code to enter in your account.